Privacy policy

Carolina Lara, psychologist and sexologist, recognizes the importance of protecting the personal information collected through her website https://carolinalara.co/ or by any other technological means. As such, she is responsible for protecting the personal information she holds or, where applicable, entrusts to a third party.

“Personal information” means any information that concerns a natural person and allows that person to be identified, directly or indirectly.

This Privacy Policy applies to any person who visits this website and uses the various services presented on it, or who interacts with Carolina Lara through the website or any other technological means.

This policy describes how Carolina Lara protects your personal information, in order to meet the requirements of the applicable laws in Quebec, namely:

• Professional Code (CQLR, c. C-26);
• Code of ethics of sexologists (CQLR, c. C-26, r. 222.1.2.01);
• Regulation respecting records, consulting rooms and other offices and the cessation of practice of members of the Ordre professionnel des sexologues du Québec (CQLR, c. C-26, r. 222.1.4);
• Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1);
• Code of ethics of psychologists (CQLR, c. C-26, r. 212);
• Act respecting health services and social services (CQLR, c. S-4.2);
• Regulation respecting the records and practice conditions of psychologists (CQLR, c. C-26, r. 219);
• Act respecting access to documents held by public bodies and the protection of personal information (CQLR, c. A-2.1).

Personal information I collect

In the course of our interactions, I collect certain personal information about you. The personal information collected is necessary to provide the services requested and varies depending on the people from whom it is collected:

• From clients: name, address, email, telephone number, any information relevant to the service provided (e.g. age, employment, significant relationships, diagnoses, etc.), payment information (e.g. credit card number), etc.
• From website visitors: name, contact details, information needed to process your request, web browser, IP address, pages visited and queries, time and date of connection, etc.

To the extent that I collect your personal information using cookies in order to identify you, locate you or carry out profiling, this collection will only take place if you consent to the activation of these technological tools.

In addition to these cookies, I also use so-called “necessary” or “strictly necessary” cookies for the operation of my website, which therefore cannot be disabled. See the cookies section below.

Purpose and means of collection

I collect your personal information to achieve the purposes described below:

• Ensuring the administrative management of files;
• Communicating with clients and partners, billing for services, managing payments, etc.;
• Responding to a request or providing psychology and sexology services;
• Producing statistics, studies and research;
• Operating, maintaining, improving and offering all the features of the website, providing the services and information you request, responding to comments and questions and providing support to website users;
• Subject to your consent, understanding and analyzing the usage trends and preferences of my website’s users;
• Sending you communications.

I collect your personal information through the website, email, so-called “essential” cookies, the platforms of my external providers, direct communications, etc.

Consent

By visiting my website or by providing me with personal information (by email, by filling out one of my online forms, by telephone, through my social networks, during sessions, etc.), I consider that you consent to its collection, as well as to its use and disclosure for the purposes mentioned above.

You may withdraw your consent to the use and disclosure of personal information already collected at any time by contacting me (contact details below). Withdrawing your consent could prevent me from providing, or continuing to provide, certain services to you.

Use and disclosure

I never use or disclose your personal information without your consent. Exceptions may apply, however, when a court orders it or when the law provides for it (e.g. youth protection, imminent risk of serious injury or death, etc.).

Retention of personal information

I keep your personal information only for as long as necessary to achieve the purposes for which it was collected. If it is collected in the context of a psychology or sexology service, your data will be kept for 5 years after the last service provided and may then be securely destroyed.

Your personal information is processed and hosted in Quebec or in Canada.

Security measures

I protect your personal information with security measures (physical, technical or administrative) appropriate to its nature, to prevent any unauthorized person from accessing, using or disclosing it to third parties, and to prevent loss or any other breach of its protection.

Measures are in place so that only the psychologist and sexologist, and the people who must have access to your personal information in the course of their duties, are authorized to access it. I also make sure that the third parties to whom I disclose your personal information take measures to ensure the confidentiality of the information I entrust to them and use it only for the purposes set out in the agreement made with them.

Cookies

As with all websites, visitors to my site agree that cookies may be installed on their browser. These may be saved on your hard drive to allow me to track your use of my site and to ensure secure user authentication. The information derived from cookies is therefore used to make my website easier to use. You may freely delete cookies from your browser at any time.

Please note that my website may contain links or references to third-party sites. This policy ceases to apply when you leave my website. I am not responsible for the collection or processing of personal information by these third parties or through these external sources.

Access and correction

It is important that the personal information I hold about you is up to date. Please inform me of any changes. You may also submit a request:

• to access your personal information;
• to correct your personal information;
• to withdraw your consent to the use or disclosure of your personal information;
• for portability (as of September 22, 2024),

by contacting me (contact details below).

Filing a complaint

I recognize the importance of protecting your personal information. If you wish to file a complaint about the protection of the personal information I hold, you can do so using the contact details below.

Contact me

You can contact me about this Privacy Policy, to make comments, exercise your rights or file a complaint, by writing to:

Carolina Lara
Psychologist and sexologist
Email: contact@carolinalara.co
Website: https://carolinalara.co/

This document has been adapted to reflect my responsibilities and practices regarding the protection of personal information, in accordance with the laws applicable in Quebec. The French version prevails in case of discrepancy.

Last updated: 2024-07-08